I have known Lou Carbone from UMS for about 7 years and his company has done work for me for both Repco and Associated Retailers. ARL has in excess of 700 stores in it's portfolio.

I deal with companies that are timely, true to their word, give excellent value for money, and have good people on their books. UMS quite easily fall into this category.

The working relationship is crucial and in UMS you deal with the top man and don't get palmed off to someone else, this level of involvement and commitment is crucial to my being able to do my work through Lou and his team.

Whenever I need work done Lou and his team jump to it and in all the time they have worked for me I can honestly say they have never let me down.

BMS Retail Group

BMS Retail Group Pty Limited trades as Champions Supa IGA & Champions IGA Plus Liquor. We have 9 Supa IGA & 3 IGA Plus Liquor stores in central Victoria, the Geelong region and also in Melbourne metro.

In our early years we were attempting to do the set up for our new stores in-house, however we were finding that doing this was having a detrimental effect on our day to day business.

Having known Lou Carbone both professionally and personally for approximately 20 years, when the opportunity arose to discuss with him the option of utilising Ultimate Merchandising Solutions to assist with the new stores I was very confident that we were heading in the right direction.

Over the past 4 years we have engaged Lou and UMS to set up all our new stores and assist with major store relays. Lou and his team have been involved in the process from the planning stage and have assisted in the following areas:

  • Assist with planning layouts.
  • Set up and cleaning of fixtures and refrigerated cases in preparation for layouts.
  • Assist with layout schedules.
  • Implementation of store planograms. (Including Grocery, General Merchandise, Dairy, Freezer & Liquor.)
  • Fine tuning of layouts.
  • Ticketing of the entire store on completion of layouts.
  • Assistance with working initial deliveries & presentation in readiness for store opening.
  • Merchandising of the store with Gondola Ends & Off Location Displays.

In working with the teams from UMS I have found the entire team from Lou down through the supervisors, hands on staff and the office staff all very professional, reliable and passionate about their roles. I have never had any cause to question the productivity or processes that they have in place to get the job done. During each of the projects there are regular meeting to ensure we are happy with the progress and that we have no concerns. In fact they have often gone out of their way to accommodate any requests that we have made.

Lou and I have regular contact every couple of months to catch up personally and also discuss any ongoing business opportunities. Going forward, I have no hesitation in stating that we will continue to use Ultimate Merchandising Solutions for future projects, and would confidently recommend Lou & his team to anyone who is looking for the assistance and services that him company can provide.

Trevor Morison.
BMS Retail Group Pty Ltd.


I am pleased to recommend the services of Mr. Carbone's organisation, "Ultimate Merchandising Solutions :UMS".

During the past four (4) years (2009- current), "UMS" have been responsible for the implementation of the "tea category, plan-o-grams", within Woolworths Australia, on Dilmah Australia's behalf. This exercise has been conducted twice yearly, across (minimum) 160 nominated stores, and on all occasions, "UMS" have completed the required task both in the allotted time, and well within the provided budget allocated.

Dilmah Australia has found not only the service provided by "UMS" personnel to be professional, but they have also conducted themselves in a manner which reflects our business's ethics and integrity.

Dilmah Australia continues to enjoy ongoing commercial relationship with "Ultimate Merchandising Solutions", and we have no hesitation in supporting and confirming their merchandising credentials.

Bill McEwan.
General Manager / Company Secretary.

SPC Ardmona Operations Limited

In January this year SPC Ardmona required 3rd party field execution assistance activating 2 key initiatives, 1 being promotional execution and another being NPD speed to market.

As our field team where working at capacity managing other strategic business growth opportunities and the timing was tight, we engaged UMS to assist us in achieving our desired result with both initiatives.

This was my 1st opportunity to work with Sue Gladstone and the UMS team and if 3rd party assistance was required again in the future I would have no hesitation in recommending them.

Sue and the team delivered on their commitment with both initiatives, and in the FMCG business the direction from customers and accounts can change by the day. This was managed very effectively by Sue with daily updates provided to track progress along with a post project overview presented at completion.

Successfully achieving our set targets and within budget is always a promising indication of the strong collaboration between the 2 business and the joint alignment to the job at hand.

Thanks again Sue and the team at UMS.

Kind regards,
Steve Fragale
National Field Sales Manager